Privacy Policy
At Coiny Exchange, your privacy matters. This Privacy Policy explains how we collect, use, disclose, and protect your information when you access our website, platform, and related services (collectively, the “Services”). We are committed to respecting your privacy and complying with applicable data protection laws.
1. Scope of This Policy
Coiny Exchange (“we,” “us,” or “our”) are committed to protecting the privacy, confidentiality, and security of our users’ personal information. This Privacy Policy applies to your use of Coiny Exchange’s platforms, services, and websites, including any related applications, APIs, or communication channels operated or owned by us. It outlines how we collect, use, store, and share personal data, and explains your rights and choices regarding your information. By using our services, you agree to the terms described in this Policy. If you have any questions or concerns, we encourage you to contact us directly for further clarification.
2. Information We Collect
We may collect the following categories of personal and non-personal information: Personal Information
- Name, email address, phone number
- Government-issued ID (for KYC/AML)
- Billing details, including address and payment information
- Trading and transaction activity on the platform
- Device IP, browser type, and login timestamps
- Communications with support or sales
Note: Payment details may be handled by third-party payment processors. Coiny Exchange does not store credit/debit card numbers.
Non-Personal Information
- Browser and device metadata
- Usage data (e.g., page visits, click paths)
- Log data and geolocation (as allowed)
3. How We Use Your Information
We process your data to:
- Provide and maintain our Services
- Verify identity and comply with regulatory requirements
- Facilitate trading, deposits, withdrawals, and transactions
- Deliver customer support and technical assistance
- Enhance platform functionality, security, and UX
- Send relevant service updates, offers, and news
- Prevent fraud, market abuse, and unauthorized activity
4. Cookies and Tracking Technologies
We use cookies, web beacons, and similar tools to improve your user experience. These help:
- Recognize you upon return
- Analyse website traffic and platform performance
- Support login sessions and personalization
You may disable cookies in your browser settings, though some functionality may be affected.
5. Information Sharing and Disclosure
We do not sell your personal information. We may share your data only with:
- Regulatory bodies, when required by law
- Third-party service providers (e.g., cloud storage, KYC vendors, analytics tools) under confidentiality agreements
- Affiliates or business partners (e.g., wallet providers, liquidity aggregators)
- Legal, accounting, or security consultants helping us deliver our services
- Payment processors for fiat on/off ramp functionality
6. Your Rights and Choices
You may have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Request deletion of your data (“right to be forgotten”)
- Restrict or object to certain data processing
- Withdraw consent at any time
- Request data portability
To exercise any of these rights, contact us at [email protected]. If you are located in the EU or other regions with comprehensive data protection laws, you also have the right to lodge a complaint with your local data protection authority.
7. Data Security
We implement enterprise-grade security protocols to protect your personal data, including:
- SSL/TLS encryption
- Multi-factor authentication
- Cold/hot wallet architecture
- Role-based access control
- Regular security audits and logging
- Biometric options for wallet apps
- Encrypted backups and secure APIs
Security is core to our platform from client dashboards to admin panels, and across all trading modules.
8. Data Retention
We retain your personal data for as long as needed:
- To fulfill the purposes outlined in this policy
- To comply with legal, tax, or accounting obligations
- For fraud detection and dispute resolution
After these periods, your data will be securely deleted or anonymized.
9. International Transfers
Your information may be processed and stored in countries outside your jurisdiction, including countries that may not have equivalent data protection laws. We ensure any such transfer is compliant through data processing agreements and approved safeguards.
10. Third Party Services and Integrations
Our platform may contain links to external sites or integrations (e.g., liquidity providers, KYC processors, payment gateways). We are not responsible for the privacy practices of third-party providers. Please review their policies before using their services.
11. Children's Privacy
Our Services are intended for users 18 years and older. We do not knowingly collect personal data from children. If you believe a minor has submitted information to us, please contact us for immediate deletion.
12. Changes to This Policy
We may update this Privacy Policy periodically. We’ll notify users of any significant changes via platform notifications, email, or website banners. Continued use of our Services after such updates implies your acceptance.